REFUND & RETURN POLICY

At VELORA, customer satisfaction is important to us. Please review our return and refund policy carefully before making a purchase.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be in the same condition in which you received it.

• Be unused and unopened.

• Be in its original packaging.

• Include any accessories, labels, or documentation originally supplied with the product.

• Include proof of purchase or your order number.

For hygiene and health-protection reasons, opened, used, or unsealed cosmetic and personal-care products may not be eligible for return where permitted by applicable law.

To request a return, contact us at:

Email: [SUPPORT EMAIL]

Please do not return a product without contacting us first. Returns sent without prior authorization may not be accepted.

Return Address

Approved returns must be sent to the return address provided by our customer support team.

Do not send a return to the address shown on the original shipping package unless our support team specifically instructs you to do so.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or applicable law provides otherwise, customers are responsible for the cost of returning the product.

Original shipping charges, if any, are non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If your product is damaged, defective, or you receive the wrong item, contact us as soon as possible at [SUPPORT EMAIL].

Please provide:

• Your order number.

• A description of the problem.

• Clear photos or videos showing the issue.

• A photo of the packaging when relevant.

If the claim is approved, we will provide an appropriate solution, which may include replacement, refund, or another remedy required under applicable consumer law.

Cancellations

Orders may only be cancelled before they have entered processing or fulfillment.

Once an order has been processed, packaged, or shipped, we may no longer be able to cancel it.

If you need to cancel your order, contact us immediately at [SUPPORT EMAIL].

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Your bank, card issuer, or payment provider may require additional time to process and display the refund.

If you have not received an approved refund after a reasonable processing period, please contact us at [SUPPORT EMAIL].

European Economic Area Customers

Where applicable, consumers located in the European Economic Area may have a statutory right to withdraw from certain online purchases within 14 days without providing a reason.

This right is subject to exceptions established by applicable law, including in certain circumstances sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.